• Your orders will be delivered to cargo within 1-3 business days after payment is confirmed.
• Shipping time may vary depending on the province where the delivery address is located.
• When your order is shipped, you will be provided with a tracking number.
• If you notice any damage to the product packaging during delivery, you must have a report prepared by the cargo company representative before accepting delivery.
• PROPHERA is not responsible for delays caused by the cargo company.
Refund terms
• You can request a refund within 14 days from the delivery date.
• The product to be returned must be unused, its packaging unopened, and in resalable condition.
• Food supplements in capsule, powder, and liquid forms cannot be returned after opening due to hygiene and health conditions.
• The return shipping fee is generally the responsibility of the buyer.
• After the product reaches us and suitability is verified, a refund will be issued within 5–10 business days.
Communication
For all your questions regarding delivery and return processes, you can contact us:
Address: PROPHERA PHARMACEUTICALS AND CHEMICALS INDUSTRY TRADE LTD. Şti.
AOSB Technology Development Zone, 3. Section Quarter, 40. Street, Floor:Z/Z01, Döşemealtı/ANTALYA
Phone: +905057267372
Web: www.prophera.com
